Everything you need to get the most from your Moderspex product. Setup, care, troubleshooting, and support-all in one place.
Frequently asked questions - For Salt & Pepper
The product does not work or stops during grinding
- Check that the battery is charged;
- Check that the product is properly assembled;
- Adjust the grind adjustment knob counterclockwise.
The product runs but nothing comes out
- Check for seasoning blockage and adjust grind setting slightly coarser
The adjustment knob becomes loose or cannot be adjusted
It may be due to peppercorns stuck in the mill. Let the product work for one second, then the residue will come off and you can continue with the adjustment. This is a normal condition of the ceramic grinder and does not affect normal use.
Grinding feels slower than usual
Check the battery level and make sure the grinding chamber isn't blocked.
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We typically respond within 12 hours during business days (Monday-Friday). Responses on weekends or holidays may take slightly longer.